Welcome To
Gateway
Utility Company
Click here for Rate and tap fee notice
Our Mission
Gateway Utility serves a close-knit community of customers located in Franklin, Tennessee. We’re proud to have helped serve the water utility needs of families and businesses as a non-profit utility servicing company for several years; and with your help we will continue to serve you for many more to come. Thanks for partnering with us!
Looking to sign up for new water service with us? Use the “Apply for Service” link above to start the process with our online application. Already a valued Gateway Utility customer? Click the “Pay Online” button above to go to our payment portal where you can make a one-time payment, sign up for auto-pay, see past usage, and more!
Frequently asked questions
Please call the office at (615) 656-0028.
PO Box 1005
Benton, KY 42025
Please call the office at (615) 656-0028.
Pay Online or Over the Phone
We offer the ability to pay your bill online, as well as over the phone through our automated IVR system. To pay online, simply click the Pay Online button located at the top right of the page. To pay by phone, you can call the automated system at (844) 364-0090.